SHIPPING POLICY
Upon completing your purchase, you'll promptly receive a confirmation email, and our dedicated team will commence processing to ensure swift delivery of your order. Should you not receive your order after the specified working days outlined for each country below, kindly reach out to us with your order number. We will then scrutinize your order history and work towards finding a resolution promptly. Rest assured, you'll be sent an email containing tracking details, allowing you to stay updated on your shipment's status at any given time.
DESALVO STUDIOS cannot be held responsible for delivery mishaps resulting from disparities between the user-entered delivery address on the order form and the actual address, or in instances where certain information has been inadvertently omitted.
SHIPPING FEES
SPAIN (Iberian peninsula)
STANDARD 24/48H – 4,99€ | FREE > 100€
BALEARES
STANDARD 24/48H – 12,00€ | FREE > 120€
CANARIAS
STANDARD 24/48H – 4,99€ | FREE > 200€
CEUTA Y MELILLA
STANDARD 24/48H – 25,50€ | FREE > 200€
ANDORRA
STANDARD 24/48H – 9,95€ | FREE > 120€
PORTUGAL
STANDARD 24/48H – 7,59€ | FREE > 100€
ALEMANIA, BÉLGICA, DINAMARCA, FRANCIA, ITALIA, PAÍSES BAJOS
STANDARD 5 – 8 DAYS – 6,99€ | FREE > 250€
AUSTRIA, CHECA, LUXEMBURGO, POLONIA
STANDARD 5 – 8 DAYS – 8,99€ | FREE > 200€
REST OF EUROPE*
*Hungría, Lituania, Malta, Noruega, Suiza, Albania, Armenia, Bielorrusia, Bosnia y Herzegovina, Georgia, Gibraltar, Guadalupe, Guernesey, Islas Aland, Islas Feroe, Jersey, Kosovo, Macedonia del Norte, Mayotte, Moldavia, Montenegro, Reunión, San Marino, Serbia, Svalbard y Jan Mayen, Turquía, Ucrania, Bulgaria, Croacia, Chipre, Estonia, Finlandia, Grecia, Irlanda, Letonia, Rumanía, Ciudad del Vaticano, Liechtenstein, Eslovaquia, Eslovenia, Suecia.
STANDARD 5 – 10 DAYS – 20€ | FREE > 200€
UNITED KINGDOM
STANDARD 5 – 10 DAYS – 20€ | FREE > 300€
UNITED STATES
STANDARD 10 – 15 DAYS – 20€ | FREE > 400€
CANADA
STANDARD 10 – 15 DAYS – 20€ | FREE > 400€
CUSTOMS
There may be additional charges related to import customs for shipments to the following countries: United Kingdom, Ireland, Albania, Armenia, Belarus, Bosnia and Herzegovina, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Montenegro, Norway, Reunion, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine + North America. The carrier will notify the customer and it will be the customer's responsibility to pay these charges. For any questions regarding customs clearance, please contact info@desalvostudios.com for more information/assistance with a shipment.
The addressee shall bear the costs of customs clearance and the payment of any taxes due in accordance with the customs regulations in force in the country of destination, and it is for this reason that the charges arising from the import are not the responsibility of DESALVO STUDIOS, but it is the customer who must pay the customs duties.
In case the customer refuses to pay such charges, the shipment will be considered as rejected by the customer and therefore will be sent back to our warehouse, refunding the amount of the purchased garments minus the charges derived from the rejection of the goods.
